Privacy policy
Last updated November 9, 2026
This policy explains what personal information The Velvet Ribbon ("we", "us"), a KnotStranded venture based in Camarillo, California, collects at giftpackages.knotstranded.com, how we use it and the choices you have.
What we collect
- Order details you give us: your name and email, the recipient's name and shipping address, the recipient's email if you use "Let her choose" sizing, your gift note, chosen sizes and arrival date.
- Payment details: handled entirely by Stripe. We never see or store your full card number.
- Site usage: pages viewed, referring site, device and browser type and approximate location from your IP address, collected by our own first-party analytics to understand which pages work. Your shopping cart is stored in your own browser.
- Messages: anything you send us by email.
How we use it
- To take payment, prepare, wrap and ship your order, and email you confirmations and tracking.
- To email the recipient a private sizing link, only if you choose that option.
- To answer questions and handle returns.
- To prevent fraud and keep the site secure.
- To improve the store.
We don't send marketing emails unless you've asked for them, and we don't sell your personal information.
Who we share it with
Only the service providers needed to run the store, each for that purpose only: Stripe (payments), Cloudflare (website hosting and data storage), Resend (order emails), CJ Dropshipping and the US Postal Service and other carriers (fulfillment and delivery; they receive the name and address an order ships to). We may also disclose information if required by law or to protect our rights.
Advertising
We promote the store on Pinterest and Facebook. We do not sell or share your personal information for cross-context behavioral advertising. If we add advertising tags to this site in the future, we'll update this policy first and offer an opt-out.
How long we keep it
Order records are kept for as long as needed for tax, accounting and warranty purposes, generally up to 7 years. Analytics data is kept in aggregate form.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop using it for any purpose other than completing your order. California residents have these rights under the CCPA/CPRA, including the right to know, delete, correct and opt out of sale or sharing (we don't sell or share), and the right not to be discriminated against for exercising them. Email support@knotstranded.com and we'll respond within 45 days. We may need to verify your identity first.
Children
The store is for adults. We don't knowingly collect information from anyone under 18.
Security
The site uses HTTPS, payments are processed by Stripe, and access to order data is restricted. No system is perfectly secure, but we work to protect your information.
Changes
We'll post any changes here and update the date above.