Shipping policy

Last updated November 9, 2026

Where we ship

We currently ship to addresses in the United States only, including APO/FPO addresses for gift packages.

Gift packages

Every gift package is personalized for you: checked, hand-wrapped and finished with your note on a printed card before it ships by USPS. Allow time for personalizing.

  • As soon as possible: most packages arrive in about 2–3 weeks from your order.
  • Chosen arrival date: pick a date at least 24 days out and we'll plan the shipment to arrive around that date. Carrier delays can occasionally move delivery by a few days.
  • "Let her choose" sizing: timing starts once she picks her size from the private link we email her.
  • Shipping is free on every gift package.

Individual pieces (shop)

Pieces bought from the shop ship directly to the address you enter and usually arrive in 8–14 days. They are not personalized unless you add the Personalized Gift Package. Shipping is free on orders over $50; otherwise a flat $5.99.

Personalized Gift Package for shop orders

Buying pieces for someone special? Choose the Personalized Gift Package in your cart before checkout (+$9.99) and enter her name and address at checkout. We'll check your order, hand-wrap it in a gift box with tissue and ribbon, add a preserved rose keepsake and your personal note printed on a card, and ship it by USPS with no prices inside. Because we need time to personalize it before it ships, Personalized Gift Package orders take about 2–3 weeks. If you don't choose it, the order ships directly in plain packaging and can't be wrapped afterwards.

Tracking

We email tracking to you, the buyer, as soon as your order ships. We never email tracking to the recipient.

Discreet packaging

Gift packages and Personalized Gift Package orders arrive in plain outer packaging with no prices inside, and your card statement shows a neutral descriptor.

Delays, lost or misdelivered packages

If tracking hasn't updated for 7 days, or a package shows as delivered but didn't arrive, email support@knotstranded.com with your order number. We'll open a claim with the carrier and, if the package is lost, send a replacement or a full refund.

Address accuracy

Please double-check the shipping address. We can't be responsible for orders delivered to an address entered incorrectly at checkout, but we'll do our best to help redirect them.