Returns & refunds

Last updated November 9, 2026

30-day returns and exchanges

You can return or exchange unworn, unwashed items in their original condition, with tags attached, within 30 days of delivery. Exchanges are for a different size of the same item, subject to availability.

Lingerie and intimates

For hygiene reasons, lingerie, bodysuits and other intimates can be returned or exchanged only if unworn with the hygiene liner and tags intact.

What can't be returned

  • Preserved rose boxes and gift cards/notes, unless they arrive damaged.
  • Items that have been worn, washed, altered or damaged after delivery.

How to start a return

  1. Email support@knotstranded.com with your order number and the items you're returning, within 30 days of delivery.
  2. Pack the items securely and mail them to the return address in your shipping email. Please use a trackable shipping method.
  3. Return shipping is paid by you, unless the return is because of our mistake or a defect.

Refunds

Once we receive and inspect your return, we'll email you and refund the price of the returned items to your original payment method within 5 business days. Your bank may take a few more days to post it. Original shipping charges ($5.99 on shop orders under $50) are not refunded. If you return part of a gift package, we refund the listed price of the items returned; gift wrapping and the rose box are not refundable.

Wrong, damaged or defective items

If something arrives damaged, defective or isn't what you ordered, email a photo within 7 days of delivery. We'll send a replacement or refund it in full, including shipping, and you won't need to pay to send anything back.

Cancellations

Email us within 12 hours of ordering to cancel for a full refund. After that, your order may already be in production; it can't be cancelled, but you can return it under this policy once it arrives. Orders scheduled for a future arrival date can be cancelled any time before we begin preparing them.

Gifts

If you received a gift, email us with the order number from the packing slip or gift card and we'll arrange an exchange. Refunds for gifts go to the original buyer.