Terms of service
Last updated November 9, 2026
These terms apply when you use giftpackages.knotstranded.com or buy from The Velvet Ribbon, a KnotStranded venture based in Camarillo, California. By placing an order you agree to them.
Eligibility
You must be at least 18 years old to place an order.
Products and photos
We describe each package and piece as accurately as we can. Lifestyle photos are styled images, some created with digital tools, to show how items look and can be worn. The items you receive match the product description, but colors and fit can vary slightly from the photos and between screens. Sizes follow the size guide on each product.
Prices and payment
Prices are in US dollars and include any shipping shown at checkout. Sales tax is added where required. Payment is taken by Stripe when you order. We may correct pricing errors; if an item was mispriced, we'll contact you before shipping and you may cancel for a full refund.
Orders
Your order is accepted when we send a confirmation email. We may cancel and fully refund an order if an item becomes unavailable, we suspect fraud, or we can't deliver to the address given.
Shipping, returns and refunds
See our Shipping policy and Returns & refunds policy, which are part of these terms.
Gift notes and recipient details
You're responsible for the content of your gift note and for having permission to send a gift and any sizing email to the recipient. We may decline to print notes that are abusive or unlawful.
Site use
Please don't misuse the site, attempt to access other people's orders, or copy our content and photos without permission. All site content belongs to The Velvet Ribbon or its licensors.
Limitation of liability
To the extent allowed by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we aren't liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection law that can't be waived.
Governing law
These terms are governed by the laws of the State of California. Please contact us first so we can try to resolve any problem informally; any dispute that can't be resolved will be handled in the courts of Ventura County, California, except where your local law gives you the right to bring a claim where you live.
Changes
We may update these terms. The version posted when you place an order applies to that order.